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Comments & Complaints

pad_and_penWe make every effort to give the best service possible to everyone who attends our practice. However we are aware that things can go wrong resulting in a patient feeling that they have a cause to make a formal complaint.

If this is so, we would like the matter to be settled as quickly and amicably as possible. Simply contact the practice manager who will set all the necessary wheels in motion.  You can complain by email (click here), by sending us a letter or by filling out one of our complaints forms found at reception at the practice.

We are continually striving to improve our service. 


The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Website: www.ombudsman.org.uk

Write: Millbank Tower, Millbank, London SW1P 4QP.

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