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Changes To Online Booking To Mitigate COVID-19 Infection

NHS England has issued this direction in order to mitigate cross-infection of COVID-19.  To reduce the risk that potentially infected patients book appointments online, the online booking capability has been postponed until further notice.  If you require an appointment you should contact the surgery via telephone.  We apologise for this inconvenience as it is likely this will increase your waiting time. 


Coronavirus (COVID-19) Information

The NHS in County Durham and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases.  The NHS has put in place measures to ensure the safety of all patients and NHS staff whilst also ensuring services are available to the public as normal.

The risk to the general public is moderate.  If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.

Call 111 now if you've been:

  • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)
  • to Thailand, Japan, Singapore, Rebublic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breach (even if it's mild)
  • in close contact with someine with confirmed coronavirus.

DO NOT COME TO THE SURGERY, or go to a community pharmacy or hospital.  Call 111, stay indoors and avoid close contact with other people.

Further information is available from:  https://www.nhs.uk/conditions/coronavirus-covid-19/


Bewick Crescent Surgery

The Doctors and staff at Bewick Crescent Surgery in Newton Aycliffe are proud to offer the highest standard of patient-centred healthcare.  We are also responsible for a branch surgery in Heighington.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find health-related information in the menu on the right hand side. Please have a look around and feel free to leave us some feedback.  Below is a link to our latest Newsletter:


Bewick Crescent Surgery Bi-annual Newsletter

Keep up-to-date with practice affairs with our Newsletters.  They are sent out during the summer and winter months.  Click on the link below: 

Newsletters


eConsult

This new service lets patients consult with NHS GPs by completing a quick online form.  This service also directs patients to self-help, pharmacy advice and local self-referral services.  Just click on the picture below to get started (Note - this service does not guarantee liaison with a specific Doctor):

Consult onlineNote - this service does not guarantee liaison with a specific clinician.


Call Queue

Following themed patient feedback, the call queue will be reduced from 50 callers to 30 from 1 November 2019.


Newsletter

The practice released its bi-annual newsletter in August.  You can find it under the News tab at the top.  We aim to update you with current affairs in the practice and common patient feedback topics we receive.


Veterans' Support

If you are an Armed Forces Veteran please ensure the practice is aware by informing one of our staff.  Veteran support is available in your local area via this link.  Navigate through the categories to find the support you need, or use the search function by clicking on the magnifying glass icon in the map toolbar;

  • On the map home screen, the search function searches all organisations in the directory.
  • When you have a category open, the search function searches all data within that category

Click here for more information on the Veterans' Gateway.


RPOS – Repeat Prescription Ordering System

RPOS is a NHS England directed initiative.  As from the 2nd September 2019 community pharmacies and third party companies will no longer be able to order medication from the practice on behalf of patients. Patients will be required to order their own medication directly with the practice. This can be done by:

  • Online ordering from the practice
  • Calling the prescriptions line (01325 318697)
  • Using the tear off part of the repeat prescription, identifying the items required

There will be no restrictions on community pharmacies and third party companies collecting prescriptions on patient’s behalf, to prepare prescriptions in advance and arranging delivery of medicines.

Watch this short video for more information: Click here


Electronic Prescription Service (EPS)

Since 1st January 2020 you are no longer able to collect your repeat prescription from our surgery, only your chosen pharmacy.  Repeat prescriptions are now sent to pharmacies electronically.  If you have not done so, please select a pharmacy when you are next at the Surgery.  For more information please see our noticeboards in Reception or speak to one of our reception/dispensing staff.


Feedback

We value your feedback or any ideas in order to improve our services.  You can leave feedback via the website (click here).  We aim to acknowledge responses within 3 working days.

(Site updated 20/03/2020)
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