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Total Triage Strategy

We are a total triage practice meaning that all requests for appointments are read by a GP in the first instance whereby they decide based on the information the patient has give the admin team when you have rang in or information on your econsult, if they receommend you have an urgent appointment that day or another day in the week or the following week. When the doctor triages your medical concern ensuring you are given the appropriate care by the appropriate clinician at the right time.  This helps us to clinically prioritise patients requesting acute care ensuring patients are given the care they need at the time.

Our aim is to get back to you by the end of the next working day at the latest.  You can either submit an eConsult or telephone us on 01325316637 to request an appointment.


Can I still call the surgery?

Of course, please call us on 01325 316637; our telephone lines remain open from 8am until 6pm.  In order to limit waiting times and to avoid disappointment can you call at the specific times as stated below:

08:00-09:30hrs - Requests for triage appointments only please* (including home visits for housebound patients).

09:30-12:00hrs - General enquiries.

12:00-13:00hrs - Urgent requests only please (no results issued).

13:00-18:00hrs - General enquiries (results between 2-5pm)


*When requesting an appointment we will take you details to call you back where one of our trained receptionists will ask you a series of questions devised by our Doctors.  They will then forward your details to the doctor and they will triage your request.