Configure Appointment Details

Total Triage Strategy

We are a total triage practice meaning all requests for appointments are triaged by a GP in the first instance.  When the doctor triages your medical concern ensuring you are given the appropriate care by the appropriate clinician at the right time.  This helps us to clinically prioritise patients requesting acute care ensuring patients are given the care they need at the time.

Our aim is to get back to you by the end of the next working day at the latest.  You can either submit an eConsult or telephone us on 01325316637 to request an appointment.

In addition we are releasing a percentage of appointments for patients to book directly into with a GP online, we are trialling a small number at present.

We have a small number of pre-bookable face to face appointments available where you would need to access your NHS app or online log in to book these appointments.

Can I still call the surgery?

Of course, please call us on 01325 316637; our telephone lines remain open from 8am until 6pm.  In order to limit waiting times and to avoid disappointment can you call at the specific times as stated below:

08:00-09:30hrs - Requests for morning triage appointments only please* (including home visits for housebound patients).

09:30-12:00hrs - General enquiries (including results).

12:00-13:00hrs - Urgent requests only please (no results issued).

13:00-17:00hrs - General enquiries (including results).

17:00-18:00hrs - Urgent requests only please (no results issued). 

*When requesting an appointment we will take you details to call you back where one of our trained receptionists will ask you a series of questions devised by our Doctors.  They will then forward your details to the doctor and they will triage your request.