Practice News

27th May

Support For People And Families With Memory Problems.

The leaflet includes contact details of local organisations that run activity groups and offer a range of care and support services. The leaflet has recently been updated.

Please click here for the helpful leaflet

5th May

Receive £40 for giving feedback on the Digital Weight Management Programme

If you've taken part in the Digital Weight Management Programme (DWMP) we’d love to hear about your experiences. For sharing your opinions you’ll receive £40.

If you’d like to help, please email for more information.

28th Apr

Prescription Line Telephone Fault

We have been informed there have been difficulties accessing our prescription line number (01328318697).  We have informed our telephone provider who are looking into the fault.  We apologise for any inconvenience caused.  You can still order prescriptions using the NHS App, via your online account or by returning your prescription counterfoil to the surgery for processing.

Thank you for your patience whilst we try our best to resolve the matter.

29th Mar

Amendment to eConsult Opening Times

Our same day triage model has been a huge success receiving excellent feedback from our patients.  As a result of this success, we will be increasing the opening times of our eConsult service.

From Monday 4 April 2022 eConsult will be open from the following times Monday to Friday only:

  • 07:30 - 18:00hrs.
  • 19:00 - 20:00hrs.

Please note that any routine request for a GP appointment after 4pm (so not 5pm any more) will go on the following working days' triage.


21st Mar

Going Green

Bewick Crescent Surgery is committed to move towards a greener general practice.  The Practice Manager, Steve Lucas, wants to reduce the impact our planet is currently experiencing.  Below is a list of useful websites where you could also do your bit, like us:

Greener NHS

Discover Green Durham

NHS England Greener General Practice Case Studies

RCGP Sustainable Development, Climate Change and Green Issues

17th Feb

Repeat Prescription Telephone Service - Notice of Removal

What's changing? The ability to order repeat medication via our prescriptions line daily between 2-5pm will be removed on Friday 22 April - this does not include housebound patients.  This measure has been carried out as the amount of online users for the service increases rapidly.

So how will I be able to order my prescription after this date?  You can still order your repeat prescription, but this will be by either using your online account via SystmOne online (here) or via the NHS App ((get it here) using your smartphone, tablet, laptop or computer.  Furthermore, you can still hand in your prescription counterpart (which comes with every repeat prescription in the bag) and either hand it into reception or post it into our prescriptions drop box if out of hours.

Who does this not affect?  If you are registered as clinically housebound at our surgery (i.e. you cannot leave your home due to medical reasons), you are eligible to call in, as now, for the prescriptions line.  If you are not housebound you will no longer be able to use this service; we would advise that you ask friends or family members to help with any loigistical challenges when dropping off and/or collecting prescriptions.

1st Feb

What is a Social Prescriber?

Social prescribing – sometimes referred to as community referral – is a means of enabling GP's, nurses, and other health care professionals to refer people to a range of local non - clinical services.
GP's and nurses tell us that a lot of people visit them feeling isolated or lonely.

Patients might be stressed at work, financial issues, housing problems, bereavement, or stress of managing long-term health conditions.  When this situation is recognised, the patient can be referred to the Social Prescriber. The Social Prescriber will contact the patient, listen to their issues, identify what matters most and will support them to access appropriate services, activities, or organisations that can help improve their wellbeing.

More information can be found at this link.

19th Jan

We're changing the way you can access our GP services

If you are tired of waiting in telephone queues, then you will appreciate the changes we are making starting in January 2022.  You no longer have to compete for appointments at 8am.  For more information on this please click here.

5th Jan

Practice Closures for 2022

One afternoon per month all GP surgeries in County Durham close for training.  This training is to ensure staff remain current and can continue to deliver their clinical services.  Our surgery will be closed from 12:30 on the following days re-opening at 08:00 (the following morning) as usual.  During closures, patients should call 111 for routine medical needs.  Please see below closure dates for 2022:

  • Thu 27 January   Cancelled, now open as usual.
  • Thu 17 February
  • Thu 24 March
  • Wed 27 April
  • Wed 25 May
  • Thu 23 June
  • Thu 28 July
  • Thu 11 August
  • Thu 22 September
  • Wed 26 October
  • Wed 30 November
  • Thu 15 December
21st Oct 2021

Pharmacist Services Patient Satisfaction Quesionnaire


Click here to take the survey

We are asking you to complete this questionnaire today because you will be having a consultation with a pharmacist or pharmacy technician.

Pharmacy professionals are now members of the multidisciplinary team in general practice and care homes and work alongside other healthcare professionals such as doctors andnurses. Pharmacy professionals have a valuable role to play in helping you to get the best out of your medicines and making sure that you use your medicines safely and effectively.

Pharmacy professionals are experts in medicines, but no-one knows better than you how you respond to the medicines you’re prescribed, how you feel about taking them and how helpful they are for you. So it’s important that you and the pharmacy professional are able to discuss your needs and wishes fully and reach decisions together.

Your views about your consultation with the pharmacist or pharmacy technician today are essential in helping to improve their skills. So we’d be very grateful if you would complete this questionnaire after your consultation today. It will only take a couple of minutes to complete and it’s anonymous so the pharmacy professional will not be able to identify your individual responses.

Click here to take the survey

Thank you for your time,

Bewick Crescent Surgery.

15th Oct 2021

Surgery Statement on the recent change to Heighington Services

mental health
11th Oct 2021

Do not suffer in silence - Mental Health Support

Yesterday was world mental health day. Below are some links/details that somebody may find useful.  Do not suffer in silence and always check up on your mates and family.

Some Useful publications:


Crisis Text Line.  Text Shout to 85258 (UK).  If you’re experiencing a personal crisis, are unable to cope and need support.  Shout can help with urgent issues such as:

  • Suicidal thoughts
  • Abuse or assault
  • Self-harm
  • Bullying
  • Relationship challenges

Samaritans helpline.  The Samaritans offer emotional support 24 hours a day - in full confidence.  Call 116 123 (UK) - it's FREE or email


Support in England

Op COURAGE is an NHS mental health specialist service designed to help serving personnel due to leave the military, reservists, armed forces veterans and their families.

If you need to talk to somebody, Combat Stress have a dedicated mental health support helpline for serving personnel and their families.  This provides confidential advice and support and is free to call for serving personnel, family members and carers.  This helpline is available 24 hours a day, 365 days a year on 0800 323 4444.  Togetherall is a mental health support service that provides anonymous, round-the-clock online support with trained counsellors and is a supportive community, including forums for safe conversation.


All armed forces serving personnel, reservists, veterans and their families can access these services at any time.

11th Jun 2021

Revised Heighington Dispensary Timings

If you are registered with our Heighington Dispensary, from Monday 21 June, you can collect this medication at the following times: 

Monday 08:30-11:30 1530 - 17:30
Tuesday Closed 1530 - 17:30
Wednesday Closed 1530 - 17:30
Thursday Closed 1530 - 17:30
Friday 08:30-11:30 1530 - 17:30
Sat & Sun Closed Closed