Practice News

22nd Sep

Enhanced Access to General Practice - 1st October 2022

The new Enhanced Access Service will be starting from the 1st October 2022.  This opens up more appointments on a saturday that you would normally only find available through the week.  For more information on this:

  • Please click here for the flyer to our Primary Care Network service.
  • Please click here for some FAQ's answered by NHS England on the service.
23rd Aug

Know your NHS services

NHS England have produced this handy desktop guide for patients across County Durham.  When considering which service to use please refer to this document.

Click for this information - Know your NHS Services in County Durham.

21st Mar

Going Green

Bewick Crescent Surgery is committed to move towards a greener general practice.  The Practice Manager, Steve Lucas, wants to reduce the impact our planet is currently experiencing.  Below is a list of useful websites where you could also do your bit, like us:

Greener NHS

Discover Green Durham

NHS England Greener General Practice Case Studies

RCGP Sustainable Development, Climate Change and Green Issues

17th Feb

Repeat Prescription Telephone Service - Notice of Removal

What's changing? The ability to order repeat medication via our prescriptions line daily between 2-5pm will be removed on Friday 22 April - this does not include housebound patients.  This measure has been carried out as the amount of online users for the service increases rapidly.

So how will I be able to order my prescription after this date?  You can still order your repeat prescription, but this will be by either using your online account via SystmOne online (here) or via the NHS App ((get it here) using your smartphone, tablet, laptop or computer.  Furthermore, you can still hand in your prescription counterpart (which comes with every repeat prescription in the bag) and either hand it into reception or post it into our prescriptions drop box if out of hours.

Who does this not affect?  If you are registered as clinically housebound at our surgery (i.e. you cannot leave your home due to medical reasons), you are eligible to call in, as now, for the prescriptions line.  If you are not housebound you will no longer be able to use this service; we would advise that you ask friends or family members to help with any loigistical challenges when dropping off and/or collecting prescriptions.

5th Jan

Practice Closures for 2022

One afternoon per month all GP surgeries in County Durham close for training.  This training is to ensure staff remain current and can continue to deliver their clinical services.  Our surgery will be closed from 12:30 on the following days re-opening at 08:00 (the following morning) as usual.  During closures, patients should call 111 for routine medical needs.  Please see below closure dates for 2022:

  • Thu 27 January   Cancelled, now open as usual.
  • Thu 17 February
  • Thu 24 March
  • Wed 27 April
  • Wed 25 May
  • Thu 23 June
  • Thu 28 July
  • Thu 11 August
  • Thu 22 September
  • Wed 26 October
  • Wed 30 November
  • Thu 15 December
15th Oct 2021

Surgery Statement on the recent change to Heighington Services

mental health
11th Oct 2021

Do not suffer in silence - Mental Health Support

Yesterday was world mental health day. Below are some links/details that somebody may find useful.  Do not suffer in silence and always check up on your mates and family.

Some Useful publications:


Crisis Text Line.  Text Shout to 85258 (UK).  If you’re experiencing a personal crisis, are unable to cope and need support.  Shout can help with urgent issues such as:

  • Suicidal thoughts
  • Abuse or assault
  • Self-harm
  • Bullying
  • Relationship challenges

Samaritans helpline.  The Samaritans offer emotional support 24 hours a day - in full confidence.  Call 116 123 (UK) - it's FREE or email


Support in England

Op COURAGE is an NHS mental health specialist service designed to help serving personnel due to leave the military, reservists, armed forces veterans and their families.

If you need to talk to somebody, Combat Stress have a dedicated mental health support helpline for serving personnel and their families.  This provides confidential advice and support and is free to call for serving personnel, family members and carers.  This helpline is available 24 hours a day, 365 days a year on 0800 323 4444.  Togetherall is a mental health support service that provides anonymous, round-the-clock online support with trained counsellors and is a supportive community, including forums for safe conversation.


All armed forces serving personnel, reservists, veterans and their families can access these services at any time.

11th Jun 2021

Revised Heighington Dispensary Timings

If you are registered with our Heighington Dispensary, from Monday 21 June, you can collect this medication at the following times: 

Monday 08:30-11:30 1530 - 17:30
Tuesday Closed 1530 - 17:30
Wednesday Closed 1530 - 17:30
Thursday Closed 1530 - 17:30
Friday 08:30-11:30 1530 - 17:30
Sat & Sun Closed Closed