Covid vaccinations for patients who are elgible (over 75's and the immunosuppressed), will be available to book as from 15th April.

The clinics will be held early May and will be at Jubilee/Cobblers Hall.

All patients who are elgible will be sent a message with a link to book an appointment however if you do not have a mobile phone or would prefer, you can ring the surgery on 01325 316637 to book an appointment.

We have had agreement from ICB that due to the lack of training time and opportunities for face to face meetings as from Monday 15th April we will close every lunchtime from 12.30pm-1.30pm.

We will still have an emergency phone line open from 12.30pm-1.30pm however the surgery itself will be shut over this one hour time period.

We have 2 Better at health award champions at the surgery, Jo one of our Nursing team and Jan, our Admin Team Manager. 

Their work in this role is to determine the areas we can improve and offer to our workforce ways to improve their wellbeing at work.

Please see their recent newsletter below

newsletter.docx

Each month we will be providing patients with an update on Practice Workload, this will be shown in the surgery, on our Facebook page and on this website.

In March:

Appointments attended by patients- 8949, these were either face to face or over the phone.

Appointments cancelled by patients - 155

Appointments where patients did not attend and did not cancel in advance - 319 - please cancel you appointment where possible if you do not need it as these are wasted and amount to over 91 hours worth over the month.

Prescriptions Issued- 14,164

Telephone calls received - 6,563

Referrals made - 350

Thank you so much to our admin team, clinicians and pharmacists.

Please see below link to the most recent patient survery results

Patient Survery Part 1.pdf

Patient Survey Part 2.pdf

As you will see from our results we have achieved excellent results in certain areas such as "Helpfulness of receptionists" and the Healthcare professional was good at listening to the patient".

In terms of the areas we could improve the Practice has been working on an action plan for improvement which is below for reference.

We welcome our patients to complete all our surveys, this current survey only 100 patients completed the surveys.

Patient survey action plan 2023.docx

We are delighted to announce that Dr Paul Finn is now a GP Partner at the Practice.

This means we are now a 6 Partner Practice again.

Our Practice Nurse Jo Jones has been named as NHS champion by Paul Howell MP.

Please click on link below for full details.

https://www.thenorthernecho.co.uk/news/23635447.newton-aycliffe-nurse-named-nhs-champion-paul-howell-mp/

Please log onto Facebook and check out the Surgery's Facebook page.

This will include key information about the Practice and its services.

Please tell your friends and family.

If you are registered with our Heighington Dispensary, from Monday 21 June, you can collect this medication at the following times: