Appointments

Appointments Model

Our GP and Nurse Practitioner appointment model is monitored and adapted to ever-changing needs of patients by our GP Partners.  The amount of clinical time given to patients meets the British Medical Association guidelines for GP service delivery.  Pre-bookable appointments and same day appointments are available for doctors, nurse practitioners and pharmacists. Appointments for other nursing services will be made by the clinicians themselves.  Click here for information on which clinician you should see.  Please continue to order your medication in the usual way, this will be sent to a pharmacy of your choice.  Please allow up to 72 hours for repeat medication at busy times (bank holiday weekends for example).

We operate a telephone triage first service meaning when you book an appointment the clinician will call you back to screen your medical issue; if you are required to be seen face-to-face this will be arranged at the time.  This supports the national campaign 'talk before you walk' being used by NHS England.

 

Telephone Consultation

Telephone Consultation

You can request for a telephone consultation with any clincian by calling 01325316637.

When you call the surgery to make your booking you may be met by a queue.  This is because the telephone lines can be very busy (especially from 8am) and is the primary method of people booking appointments.  We have a telephone queue for up to 30 callers (for more information follow this link).  If the queue is full you will be asked to try again later.  Please only contact the surgery to book a same day appointment between 8 - 9am; for anything else please contact us after 9am.

How busy are the phones?  We have released the linked document for telephone calls received by the surgery for the month of April.  The aim is to show patients the amount of callers that are trying to access our services during peak times.  Please follow this link.

Home Visit

Home Visits

GP home visits are only made to housebound or terminally ill patients. Wherever possible, please make requests for home visits before 10.00am.  All home visit requests will be triaged by a clinician.

Please be aware that home visits are less efficient than a visit to the surgery and that the GP may not have all the relevant information or equipment to hand.

Video Consultation

Video Consultations

Our GPs and Nurse Practitioners have the ability to have a video consultation with you to your smart phone (or tablet if syncronised with your mobile phone).  These must be requested when booking your appointment.  These consultations can be streamed over your web browser but are also compatible with the Whereby app.

How do I book an appoinment?

To book an appointment, you have the following options:

  • Call the surgery on 01325 316637.
  • Book an appointment on line (use the link at the top of the page).
  • Use our electronic consultation service, eConsult.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list. 

Registering For Online Services

Acceptable forms of identification: Passport, Photo Driving Licence, Birth/Marraige certificate, National Insurance Number.

Acceptable forms of proof of address: Bank/Building Society statements, Letter from benefits agency, Home Office Papers, P45, Utility Bill, Council Tax Bill, Bank Statement.